1. Plans and payment
1.1Free has limited quotas. Pro unlocks higher limits as shown at purchase time. Payment is processed by a payment provider; recurring subscriptions renew until cancelled.
1.2Pro activates after the provider confirms payment. Cancel auto-renew in billing settings or via support; access usually continues until the paid period ends.
2. Refunds
2.1Digital access starts immediately after payment. Mandatory consumer rights under Russian law apply where they cannot be waived.
2.2Voluntary policy (subject to law): a full refund may be granted if the Operator fails to deliver paid access and you contact support promptly (about 7 days) with little use of paid limits. Used periods, missed cancellation of renewals, and disputed third-party card use are handled case-by-case.
2.3Refund requests: dojotradesupport@gmail.com, subject “Refund”, with account email, payment date/amount, and reason. Review up to 10 business days; bank timing varies.
3. Contact
3.1Billing: dojotradesupport@gmail.com. Also see the User Agreement and Personal Data Policy.